Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

LoongDrum.com (“we,” “our,” or “us”) is committed to protecting the privacy and security of our business partners, dealers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our B2B services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Business Information

We collect the following types of information for our B2B operations:

Company Information:

  • Company name and business registration details
  • Business address and contact information
  • Industry type and business category
  • Tax identification numbers (when required)
  • Business license and certification documents

Contact Person Information:

  • Full name and job title
  • Business email address and phone number
  • Professional LinkedIn profile (if provided)
  • Purchasing authority and decision-making role

2.2 Transaction Information

  • Purchase orders and quotation requests
  • Payment information and billing details
  • Shipping addresses and delivery preferences
  • Order history and product specifications
  • Communication records and correspondence

2.3 Website Usage Information

  • IP address and location data
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referral sources and search terms
  • Device information and screen resolution

2.4 Marketing Information

  • Trade show attendance and meeting records
  • Marketing preferences and communication consent
  • Promotional material download history
  • Newsletter subscription status

3. How We Use Your Information

We use the collected information for the following B2B purposes:

3.1 Business Operations

  • Processing quotation requests and purchase orders
  • Managing dealer and distributor relationships
  • Providing customer support and technical assistance
  • Facilitating product customization and specifications
  • Managing logistics and shipping arrangements

3.2 Communication

  • Sending business correspondence and updates
  • Providing product information and catalogs
  • Sharing industry news and market insights
  • Conducting business meetings and negotiations
  • Following up on inquiries and proposals

3.3 Marketing and Promotion

  • Sending targeted B2B marketing materials
  • Inviting to trade shows and industry events
  • Sharing new product launches and announcements
  • Conducting market research and surveys
  • Building long-term business relationships

3.4 Legal and Compliance

  • Complying with international trade regulations
  • Maintaining business records and documentation
  • Conducting due diligence and credit checks
  • Protecting against fraud and unauthorized access
  • Enforcing our terms of service and agreements

4. Information Sharing and Disclosure

4.1 Business Partners

We may share your information with:

  • Authorized dealers and distributors in your region
  • Logistics partners for shipping and delivery
  • Payment processors for transaction handling
  • Manufacturing partners for custom orders

4.2 Service Providers

We work with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing and communication platforms
  • Customer relationship management (CRM) systems
  • Analytics and business intelligence tools
  • Cloud storage and data backup services

4.3 Legal Requirements

We may disclose your information when required by:

  • Court orders or legal proceedings
  • Government agencies and regulatory bodies
  • Law enforcement requests
  • International trade compliance requirements
  • Protection of our legal rights and interests

4.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with firewall protection
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for staff access
  • Encrypted data storage and backup systems

5.2 Physical Security

  • Restricted access to facilities and servers
  • Surveillance systems and access controls
  • Secure disposal of physical documents
  • Background checks for employees with data access

5.3 Administrative Controls

  • Privacy training for all staff members
  • Regular review of access permissions
  • Incident response and breach notification procedures
  • Compliance monitoring and reporting

6. International Data Transfers

As a global B2B company, we may transfer your information across international borders:

  • We ensure adequate protection through standard contractual clauses
  • We comply with applicable data protection regulations (GDPR, CCPA, etc.)
  • We maintain data processing agreements with international partners
  • We provide appropriate safeguards for cross-border transfers

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

  • Access your personal and business information
  • Request corrections to inaccurate data
  • Update your contact and company details
  • Review your transaction history

7.2 Marketing Preferences

You can:

  • Unsubscribe from marketing emails
  • Update your communication preferences
  • Opt-out of promotional materials
  • Request removal from mailing lists

7.3 Data Portability and Deletion

Subject to business and legal requirements, you may:

  • Request a copy of your data in a portable format
  • Ask for deletion of certain personal information
  • Request restriction of data processing
  • Object to certain uses of your information

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Used for targeted advertising
  • Preference Cookies: Remember your settings and choices

8.2 Managing Cookies

You can control cookies through:

  • Browser settings and preferences
  • Our cookie consent banner
  • Third-party opt-out tools
  • Industry opt-out mechanisms

9. Data Retention

We retain your information based on:

  • Active Business Relationships: Throughout the duration of our partnership
  • Transaction Records: 7 years for accounting and tax purposes
  • Marketing Data: Until you opt-out or withdraw consent
  • Legal Requirements: As mandated by applicable laws and regulations

10. Children’s Privacy

Our B2B services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete the information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • New legal requirements
  • Technological developments
  • Feedback from business partners

We will notify you of significant changes through:

  • Email notifications to registered users
  • Website banners and announcements
  • Updates to our B2B portal
  • Direct communication with key partners

13. Contact Information

For privacy-related questions, concerns, or requests, please contact us:

Privacy Officer
LoongDrum.com
Email: privacy@loongdrum.com
Phone: +86-186-2227-8335
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Response Time: We aim to respond within 2 business days

14. Business Partnership Privacy

For our authorized dealers and distributors, additional privacy considerations apply:

  • Confidentiality agreements govern shared business information
  • Product specifications and pricing are protected as trade secrets
  • Customer lists and market data are handled with special care
  • Regular privacy and security training is provided

This Privacy Policy is designed to be comprehensive and transparent about our data practices. For specific questions about how this policy applies to your business relationship with us, please contact our Privacy Officer.

Document Version: 2.0
Next Review Date: January 1, 2026